All orders are processed within 1 to 2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
Offer Free Shipping
Please contact our customer service if there is a change to your shipping address before shipment.
*Address changes are not permitted once our factory has shipped your product.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. Or log in to your user account on our website to check order information.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at okeli-lighting-store@outlook.com with your name and order number, and we will look into it for you.